This Privacy Policy outlines how Strada Imaging Ltd (“we,” “our,” or “us”) collects, uses, discloses, and protects the information you provide when using our Software as a Service (SaaS) products and related services.

1. Information We Collect

We collect information necessary to operate and improve our Services. This may include:

1. Account Information: Name, email address, authentication credentials, and billing details (for paid subscriptions).
2. Usage Data: Actions taken within the Services, device identifiers, browser types, timestamps, and interaction logs.
3. Technical Data: IP address, operating system, performance metrics, crash reports, and diagnostic logs.
4. User-Provided Content: Files, metadata, and notes uploaded or created by users.

We do not intentionally collect biometric data or data from individuals under 16 years of age unless explicitly provided by the account holder.

2. How We Use the Information

We use the collected information to:

• Provide, maintain, and improve our Services.
• Authenticate users and manage accounts.
• Offer customer and technical support.
• Analyze product usage to enhance performance.
• Process payments and manage subscriptions.
• Meet legal, regulatory, and compliance obligations.

We do not sell personal information.

3. Data Storage and Protection

Data may be stored on secure cloud servers located in various regions depending on infrastructure configuration.

• Data is encrypted in transit and at rest.
• Administrative access is restricted and monitored.
• Regular security patches and vulnerability reviews are performed.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. Users are responsible for keeping account credentials confidential.

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4. Data Retention

• Account-related information is retained for as long as the account is active.
• Log and diagnostic data may be retained for 6 to 24 months.
• Backup data follows scheduled rotation periods, generally 30 to 180 days.
• Financial transaction records may be retained for up to 7 years to comply with legal accounting requirements.

Users can request deletion of their data at any time, subject to legal and operational limitations.

5. Sharing and Disclosure of Information

Data may be shared only under the following circumstances:

• With service providers that support hosting, analytics, communication, and payment processing.
• With affiliated internal entities for operational purposes.
• When required by law, regulation, or valid legal process.
• To prevent fraud, abuse, or security threats.

We do not share personal information with advertisers or unrelated third parties.

6. Cookies and Tracking

We may use cookies and similar technologies to:

• Maintain session authentication.
• Store user preferences.
• Analyze product usage trends.

Users may disable cookies through browser settings, but some functionality may be affected.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Request transfer of your data to another service.
• Withdraw consent for optional data processing.

Requests can be sent to: [email protected]. Identity verification may be required before processing requests.

8. Organizational Practices

We maintain internal policies and controls, including:

• Restricted data access based on role.
• Employee confidentiality agreements.
• Ongoing training on data security and privacy practices.

9. Policy Updates

This Policy may be updated from time to time. If significant changes are made, we will notify users through email or within the Services. Continued use of the Services after updates constitutes acceptance of the revised policy.

Contact Information

For questions or privacy-related requests:
Email: [email protected]
Strada Imaging Ltd.
17 Byron Square, Trumpington, Cambridge, England, CB2 9JJ

Document updated on 13/04/2023 (dd/mm/yyy)